How Do I withdraw my winnings?
To withdraw money from account go to Cashier and select the "withdraw" button.
If you have made credit cards deposit(s) prior to your Withdraw the money you now wish to withdraw will automatically be refunded to your credit cards. If you have withdrawn more than your total deposits, any amount in excess of that deposit amounts, will be refunded to you using your preferred method of payment, whether it is Bank draft or Wire transfer, selected by you.
The reason why we can't refund the entire winning amount to your Credit card is due to the Credit card company's limitations, and is out of our control.
Our Visa Credit Card refund policy is the quickest way to pay the winnings. There are also no charges for credit cards refunds.
Bank drafts (where available) will be sent to your billing address, as specified by you during the account registration process, using regular worldwide mail. Please make sure that the specified billing address is correct to avoid any delays. If this address had been changed please contact our Customer Service department. Please allow up to three weeks for delivery due to slow mail service. There are no charges imposed on bank draft withdraws.
If you select Wire Transfer as the preferred method for withdraw, you will be asked to fill in your bank account details. There are are charges on using Wire transfer withdraws and also a minimum. Please contact support for more information should you wish to make use of this method.
You can track the status of your withdraw requests by entering the cashier and selecting the "Transaction history" screen. The status column in this screen identifies each transaction's exact phase.